Looking back since I was hired at Altimate Medical in 1995, it’s exciting to see what has changed and what has stayed the same. The technology improvements we’ve seen over the years are amazing. I remember when we first became connected to the internet and worked on our first website. Now to look at our awesome website and all the ways our Marketing utilizes the internet for advertising, networking, and providing resources to our valued customers. Our overall business systems have changed tremendously with the times by going from paper based systems to automated systems & processes. Our products have changed and improved over the years; we started with a stander for the adult population and now we have various size standers to fit small children through adults. We have continuously made improvements based on feedback from therapists, suppliers, sales reps and endusers.
Altimate Medical currently employs 39 dedicated people, most who have been here for 8 years or more!
When I started at Altimate Medical, I did not know much about this industry, but quickly learned by talking with our customers. I learned that listening, being honest, treating the customer with respect, responding quickly to their questions and offering them a good quality product was the key to providing good Customer Service. Our customers are our greatest resource providing us with continuous feedback on product improvements, funding, and upcoming changes to the industry. Where would we be without our medical equipment suppliers? They are on the front line and have contact with the end user assisting them with their product needs. We would not be where we are at today without the dedication of our customers.
Although our customer base has grown over the years, many of the medical equipment suppliers that became EasyStand suppliers years ago are still our customers today. Even though we have seen so many good changes throughout the years, one thing that stays the same is our commitment to providing outstanding customer service. We believe that our customers should get the best service and respect each time they deal with Altimate Medical. This is why a Customer Service Rep answers the phone so that the customer is connected with a “real person” right when they call. Over the years we have continually set goals and made numerous improvements to better serve our customer. Items such as mailing inquiries, decreasing product lead times, having resources easily accessible on our website, are areas we have continually improved on over the years.
Another thing that has stayed the same is the great group of people that make up Altimate Medical. All of our employees truly care about their jobs and take pride in helping others improve their quality of life. Anytime we discuss a potential change in the company, the question is always raised “How will this affect our customer?” or “What can we do to make this easier for our customer?” The first thought regarding product quality, marketing tools, service, assembly and packaging of our product is to think of the customer first. Providing great customer service is a commitment with all the departments here at Altimate Medical.
In closing, I would like to THANK YOU for sharing this journey of 20 years of EasyStand with us, it has been great and I can’t wait to see what the next 20 brings.
Celebrate the 20th birthday of EasyStand with the crew at Altimate Medical!
Visit www.easystand.com/birthday for a free t-shirt and learn more about the past twenty years of standing!
We love this website and the work that Altimate Medical has done here. Great work!!! Congratulations on your 20 years anniversary.